Shipping Information

Shipping Locations
We sell and ship Australia wide. We do not sell or ship internationally.
We are experienced in shipping to remote locations, particularly in Western Australia. If you have problems entering the correct shipping information at the checkout, please contact us.
Orders are usually shipped from our retail store in Midvale, Western Australia (Perth region). In some cases, we may choose to directly ship goods from our warehouse to you.

Shipping Carriers
Currently we use Australia Post as our primary shipping carrier. We offer both standard parcel post and express post services. 
If we choose to direct ship your order from our warehouse, Toll IPEC will be the shipping carrier.

Shipping Time
Please see Australia Post's delivery speeds and coverage page for advice on the parcel post and express post services. 
http://www.auspost.com.au/domesticdeliverytimes
Please note that express post will usually only provide a significant improvement within Perth or between capital cities.
NOTE: COVID-19 is having a significant impact on the Australia Post network. All parcels face delays. Express post is still prioritised, however Australia Post has suspended their next business day guarantee.
If your order is shipped with Toll IPEC, the shipping times are usually 2-5 days, depending on how remote the destination is. 
NOTE: Due to COVID-19, Toll is experiencing some delivery delays of up 2 days.

Order Dispatch
We strive to dispatch all orders placed before 1pm AWST on the same business day. This applies to orders placed on business days Monday-Friday. If we have an issue with completing your order, we will be in contact with you as soon as practical. This is why it is important to provide accurate contact information at the checkout.

Order Tracking
Where possible, tracking will be provided on your order. The tracking information will not be available the instant that you place your order. The tracking information will typically be provided on the notification email which lets you know that the order has shipped.

 

Please Contact Us if you still have questions after reading this page.

 

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